Refund policy
Return and Refund Policy
We want you to love your Ölend. If you're not completely satisfied with your purchase, we're here to help.
Returns
You have 15 days from the date you receive your order to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn, unused and with all original tags attached
- In its original packaging
- Accompanied by the receipt or proof of purchase
How to start a return
To start a return, contact us at support@olend-en.shop with your order number and the reason for the return. Once your return request is approved, we'll send you instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Return shipping costs
Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective or you received the wrong product. In those cases, we cover the full cost.
We recommend using a trackable shipping service. We cannot be responsible for items lost in transit on their way back to us.
Damaged or incorrect items
Please inspect your order upon delivery. If the item is defective, damaged or you received the wrong product, contact us immediately at support@olend-en.shop with photos of the issue so we can evaluate it and make it right.
Non-returnable items
We cannot accept returns on:
- Gift cards
- Sale items marked as final sale
- Items that have been used, washed or altered
- Personalised or custom-made products
Exchanges
The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Once we receive and inspect your return, we'll notify you whether the refund was approved.
If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Original shipping costs are non-refundable.
If more than 15 business days have passed since your refund was approved and you still haven't received it, contact us at support@olend-en.shop.
Return address
1209 Mountain Road Pl NE
Albuquerque, NM 87110
United States
Please do not send any item back before contacting us and receiving return instructions.
Contact
Email: support@olend-en.shop