Privacy policy

Privacy Policy

This Privacy Policy describes how Ölend ("we", "us", "our") collects, uses and shares your personal information when you visit or make a purchase from our store.

Information we collect

Information you provide directly:

  • Name, email address, shipping and billing address
  • Phone number
  • Payment information (processed securely by our payment providers — we do not store full card details)
  • Order history and communication with our support team

Information collected automatically:
When you visit our store, we automatically collect information about your device, including your browser, IP address, time zone and some of the cookies installed on your device. As you browse, we collect information about the pages you view, the websites or search terms that referred you to us, and how you interact with the store. We refer to this as "Device Information".

We collect Device Information using cookies, log files, web beacons, tags and pixels.

How we use your information

We use the information we collect to:

  • Fulfil and ship your orders
  • Process payments and prevent fraud
  • Communicate with you about your order
  • Send you marketing communications, if you have opted in
  • Improve and optimise our store
  • Comply with our legal obligations

Sharing your information

We share your personal information with third parties who help us operate our business, including:

  • Shopify, which powers our online store
  • Payment processors
  • Shipping and fulfilment partners
  • Analytics and marketing providers

We may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We do not sell your personal information.

Your rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Request that we correct or update it
  • Request that we delete it
  • Object to or restrict how we process it
  • Request a copy of your data in a portable format
  • Withdraw your consent at any time

To exercise any of these rights, contact us at support@olend-en.shop.

California residents

If you are a California resident, you have the right to know what personal information we collect, to request deletion of your information, and to opt out of the sale of your personal information. We do not sell personal information. To make a request, email us at support@olend-en.shop.

Data retention

We retain your order information for our records unless and until you ask us to delete it, or as required to comply with our legal obligations.

Cookies

We use cookies to keep your cart working, remember your preferences, understand how our store is used and show you relevant advertising. You can control cookies through your browser settings, though disabling them may affect how our store functions.

Marketing communications

If you've opted in to receive marketing emails, you can unsubscribe at any time using the link at the bottom of any email or by contacting us at support@olend-en.shop.

Children's privacy

Our store is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page.

Contact

For questions about this policy or to make a complaint, contact us at:

Ölend
1209 Mountain Road Pl NE
Albuquerque, NM 87110
United States
support@olend-en.shop